Returns & Exchanges Policy
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused and undamaged tiles in their original packaging. Please note that a restocking fee may apply to bulk orders and custom-cut selections.
Initiate Your Request
Log into your account or use our guest portal to submit a return request within 30 days of delivery.
Secure Packaging
Carefully pack the tiles in their original boxes with protective padding to ensure they arrive back at our warehouse without breakage.
Ship to Warehouse
Attach the provided shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned goods for damage, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing